Not to worry. Click on 'forgot password' and follow the next steps. Upon entering the correct OTP, you should be able to reset your password.
No, account merging is not available as it may dilute/misrepresent the impact and amount of work one has done
If you have deleted your account, all your information will be deleted permanently within 7 days. You will not be able to retrieve your account later. However, if you feel the deletion was not made by you or your account was inappropriately accessed, please write to email@example.com within a week of deletion.
Your account may have been blocked due to any violation in the terms and conditions/ misuse of the app/ if your account was reported multiple times. If you feel your account has been blocked inappropriately, you can write to Goodclap support to request for reactivation of your account. Your account will be reactivated after necessary verification.
Badges indicate the level of impact that you have created through the Goodclap App. Badges are derived from the no.of points + no.of stars you earn through the activity you do on the app.
Goodness points are assigned by Goodclap for every impact that you make on the app. Ex: donating to a fundraiser, starting a pledge, signing a petition, participating in an event/volunteering etc.
Goodness Stars are given to you by the community (other users), if they are impressed, influenced, inspired with the goodness stories you make.
If you cannot find the exact category that you want to support, please select the nearest/closest category that fits/suits your cause. Our team is working on creating a more extensive list of categories which will be updated very soon.
Goodclap is constantly collaborating with brands, institutes, corporates etc to ensure maximum support is received to a campaign that is setup on the app. However, Goodclap can assign sponsors only to a few selected campaigns depending on internal approval criteria and interest from the sponsor.
In the side menu bar, go to 'My Rewards' and click on Redeem now. You can choose how you want to redeem from the list of options (coming soon). You will receive notifications once your redemption is successful.
Categories are your interest areas in which you want to be a part of or participate in. The app filters out content and shows you the relevant ones to ensure utmost focus and to eliminate any unwanted posts/information/spam.
We have designed different types of posts keeping in mind the required end result.
We hope our FAQs help you. However, if you are not able to find the relevant answers, you can start a chat with our customer care agents. They will be able to answer all your queries. You can also write to firstname.lastname@example.org if you are not convinced with any of the above options.
My Space is your very personal section. You can access all your ongoing activities, manage and edit them from this section. Be it giving updates, thanking you donors, initiating refunds etc. track your activity on Goodclap, here.
You can send unlimited messages within your connections. There is no limit. However, not more than 20 messages can be sent to non-connections in a day. Your account might be temporarily disabled if you do so. This is a measure taken by Goodclap to avoid any personal marketing and spamming and provide you clutter free and relevant information.
To get a verified(Blue) tick, you will need to submit a request from the App settings in the side menu and enter the 4 digit OTP received on your verified mobile/email ID. Upon successful verification, you will be assigned a blue tick. You will be updated about the progress in the notifications section.
All NGOs which carry the 'verified badge' assigned by Goodclap have gone through verifications, where basics like registration documents, founder details are captured and verified. However, while collaborating with any NGO / User on Goodclap, we suggest you carry out a personal verification process also.
You can delete a post by tapping on the three dots on the post that you have created and click delete. Once you confirm the action, your post will be permanently deleted.
No, you will not lose your points or stars if your delete your post/campaign. However if the campaign is deleted due to multiple reports, or found out to be scam/spam, or is not complying with the community guidelines, your points or stars earned on that particular post/campaign will be reversed
Your goodness points will not lapse. Once earned, they are yours! However, if points are exchanged for any coupons, those coupons may have respective expiry dates.
By clicking on the “Help Out” button you will be able to express your willingness to help to that particular need. After clicking on the “Help out” button, you can add a small description, to help the person in need (post initiator) understand how you can support.
You will need to select a time period while creating an urgent post. This will help other users on the app know how urgent is your need/requirement.
The post disappears from the feed after the end of the time period. However, you can always check/review your own posts from “My profile” page.
You can see the list of responses received on your post by clicking on “see responses” button on your post (or) you can go to “my space” page and select the respective post to see the responses.
From the list of responses received, you can click on any response to respond/interact with the respondent. You will be redirected to the in-app chat from where you will be able to respond/reply.
Once the need is fulfilled before the time period, you can let the other users know that the requirement/need is fulfilled by clicking on “mark as fulfilled” button. Upon confirming the action, the post will be closed and will disappear from the feed page.
People who are following you, or people who have the same category interest can see your post.
The post initiator will receive your response and they may get in touch with you via in-app chat option, if the help is still needed.
If you feel that the post is really inspiring, heart-touching, genuine, or if you want to appreciate the efforts of the post owner with more than a like., you can award them a “Star”.
No. Once you have marked a post as fulfilled, the post cannot be reactivated. The post will disappear from the feed and you can always review/check it from the “My Profile” page.
You can raise funds for any social cause (Health, Animals, Community, Climate, Hunger etc), provided they align with our community guidelines.
Click on the 'CREATE' button on the Goodclap homepage. You will be directed to a form with relevant details to start your campaign.
We capture some basic details through an easy process within the application. Details about the campaign/need, Contact information, Bank details and ID Proofs are prerequisites. Our team is there to make the entire experience hassle free & seamless.
Campaigns are generally approved within 12 hours of submission after verification. You will receive a notification once your campaign is approved.
Updates let the users know the progress/further need on the campaign. Impact updates are the specific outcomes of the support received on the campaigns.
Fundraising only Goodclap is free, with 0% free!
Goodclap does not charge any fee/commision on your campaign. You will only be charged a very nominal payment gateway fee ( 1.8% to 3% on the funds raised, depending on the mode of payment).
We usually do not recommend this, keeping the interest of the fundraiser, for various reasons like dilution of focus & efforts put in by you. Also, this may raise transparency and trust issues with the backers.
Yes, you can start multiple campaigns simultaneously on Goodclap.
A friend in need is a friend in deed. YES, you can raise funds for friends / relatives / colleagues on Goodclap. You will be asked for your friend's details while creating the campaign. Upon verification, your campaign will be set to go!
A contributor should click on the ‘donate’ button. He/she can make the payment through Credit card/Debit card, Net Banking, Third party wallets and Stripe. Users can contribute both in INR and foreign currencies (USD, GBP, EUR).
Yes, we do accept international payments through Stripe. This may be subject to some approval processes & documents provided by you (campaigner)
No, currently we do not accept paypal.
You will not be able to change the target amount once set. However, if there is a need for more funds, kindly contact Goodclap. We will help you revise your target amount once we understand the need.
Yes. The campaign will be live till the end date that has been decided by the campaigner at the beginning. However, Goodclap will be in touch with you about your need and take necessary actions accordingly.
Yes. We proactively support donors in completing their transactions by assessing the reason for failure & guiding the next steps to successfully complete the transaction.
Donors may also write to email@example.com with any specific reasons / comments they wish to share with us. We are here to help.
Please write to firstname.lastname@example.org and we will attend to it immediately.
No, Goodclap does not charge any money from the campaign creator. We are offering our platform for free (0% fee) for all the campaigns, to ensure maximum support to the beneficiary.
All the contributions will be reflected instantly in the “Supporters” tab of the campaign. You can check for your contribution there.
We also encourage campaigners to constantly update the progress & impact so that all donors can track the impact of their donation.
Rewards are generally added instantly to your profile. However, it may sometimes take upto 6 hours to reflect on your profile, in case there are any technical issues. If the reward points haven't been added to profile please write to email@example.com
Goodclap conducts basic background checks before approving a campaign. Only when we have reasonable comfort to believe the campaign is genuine, we approve.
However, we recommend the donors also to exercise their own due diligence before making any donation. Please note, while Goodclap takes all reasonable steps to ensure a transparent and fair experience, Goodclap does not guarantee funds usage. The final decision to make a donation lies with the donor.
Goodclap does not guarantee the completion of the campaigns. However, we do stay in touch with the campaigners to know the status of the campaigns. We also encourage campaigners to communicate frequently with all donors through the application.
Yes. We have an SSL certificate. Moreover we work with best in class payment gateway service providers who further have their own security procedures to ensure payment safety.
Please write to firstname.lastname@example.org and we will look into it immediately.